Despite the Western dot-com meltdown, some high-tech firms in Romania are thriving. Others would see improved performance by going back to the basics of customer service. You have reached a premium content area of TOL. To read this entire article please login if you are already a TOL subscriber. Not a subscriber? Subscribe today for access to: Full access to the website, including premium articles videos, country reports and searchable archives (containing over 25,000 articles). You can subscribe here to gain access to the entire website.